1. How will the funds raised from the 1 million pixel collage be used?
The net funds raised from this year’s sales of 1 million pixels will be equally divided between the USA’s National Coalition Against Domestic Violence (NCADV) and Malaysia’s Women’s Aid Organisation (WAO).
Both nonprofits will use their share of funds to keep their ongoing direct services and programmes alive. NCADV will use part of the funds received to keep their facial reconstruction programme for domestic violence survivors open and thriving, while WAO will use the majority of their share of the funds to keep their battered women’s shelter – one of the very few in Malaysia – afloat.
Both nonprofits have never quite recovered from the financial battering of the 2008 near-meltdown of the global recession. The funds raised from the Pixel Reveal campaign are meant to provide a buffer for them to help them ride out at least the next 3 to 5 years as the global economy slowly recovers.
For a complete breakdown of how NCADV will use their funds, click here.
For a complete breakdown of how WAO will use their funds, click here.
2. What is the smallest number of pixels I can buy? Why?
The smallest block of pixels available for sale is 5 pixels (US$5.00).
This is because anything less than US$5.00 means that more than 7% of the donation will go towards credit card transaction fees given that we have to pay:
- Visa and Mastercards issued in the U.S.: 1.99% + US$0.20 transaction fee + US$0.05 gateway fee per donation processed.
- American Express (AMEX): 2.89% + US$0.15 transaction fee + US$0.05 gateway fee per donation processed.
- Credit cards issued outside the U.S.: Fees vary depending on type of card and the country/bank through which the card is issued.
The larger the donation amount, the smaller the transaction fee will be in proportion to the donation amount (translation: more of your donation will go towards NCADV and WAO).
3. What is the largest number of pixels I can buy?
Technically, you can buy as many pixels as you want. However, each transaction is currently limited to a maximum of US$1000 as this is a micro-fundraising campaign where we encourage people from around the world to take part and pay what they can afford.
If you personally wish to donate more than US$1000 towards buying pixels or if you are a company that wishes to buy a large block of pixels in exchange for having your logo and company profile featured on our website, please contact us here.
4. Will 100% of my donation for pixels go to the beneficiaries?
Like any project of this size and scope, there are expenses involved. Fortunately, this will be kept to the minimum because the majority of the products, skills and services needed by the project had been kindly donated by talented professionals and generous organisations.
However, a small percentage of your donation will go towards the credit card transaction fees given that we have to pay:
- Visa and Mastercards issued in the U.S.: 1.99% + US$0.20 transaction fee + US$0.05 gateway fee per donation processed.
- American Express (AMEX): 2.89% + US$0.15 transaction fee + US$0.05 gateway fee per donation processed.
- Credit cards issued outside the U.S.: Fees vary depending on type of card and the country/bank through which the card is issued.
We also have to pay monthly fees for other online payment processing services and security services to ensure a smooth and secure donation experience for all donors.
5. I am ready to take part! How do I donate to buy pixels?
All you have to do is to click on the “Buy Pixels” button in our menu or golden “Buy Pixels” top right header button and you will be taken to the donation page.
Fill in all relevant information in our simple online donation form, double check that you have entered everything correctly, tick the checkbox.
Then click the “Pay for Your Pixels” button to make your secure donation and you will be taken to your donation confirmation page. Please either print or save the page as your receipt.
That’s it! Donation complete!
6. How do I know that my online donation as been accepted?
Within a few moments of making a secure donation, you will automatically be taken to a donation receipt page. Please save or print the receipt page for your records.
The pixels and your name on our automated donor list on our homepage will appear within the hour, depending on how much traffic our pixel donation automation system receives for the day.
7. Where is my receipt?
Within a few moments of making a secure donation, you will automatically be taken to a donation receipt page which you can print out for your records.
We strongly recommend that you save the page for your records.
8. What if I don’t get taken to the confirmation or receipt page?
If you are still stuck or think that your donation has been processed despite not being taken to the confirmation page, please contact us via this contact page for assistance.
9. Will my credit card information be safe?
Yes, you can donate securely as we have taken all reasonable and standard measures to ensure that:
- All transactions are secure and encrypted.
- No sensitive credit card information is or will ever be retained.
On your side, we recommend that you:
- Ensure that your anti-virus software is updated and running on your computer.
- Donate in a private area with a private and secured internet connection.
- Avoid donating over public Wi-Fi such as in a coffeeshop or Wi-Fi hotspot.
10. How will the donation appear on my credit card bill?
The donation will appear as “The Pixel Project” on your credit card bill.
11. If I am not a U.S. citizen, will the tax-exempt receipt still be valid in my country?
We cannot guarantee that the tax-exempt receipt is valid in countries outside the U.S. This will be up to your individual country’s policies as to whether you can claim tax exemption for donating to charities not registered in your country.
In this case, if you would still like to donate, our suggestion would be to make a small US$5 or US$10 donation.
The Pixel Project is still a very young organisation and as we mature and accrue more funds for our work, we will definitely be working on becoming a registered charity/nonprofit organisation in countries beyond the U.S.
12. I don’t have a credit card but would still like to donate to buy pixels. Are there any other payment options?
For donors without credit cards, we are happy to accept cheques/checks or direct bank transfers made out in U.S. dollars to “The Pixel Project”. However, this option is only available for donors with donations of US$200 or more.
Please contact us using this contact form for more information about donating by cheque/check or direct bank transfer.
13. What is your refund policy?
All donations made to buy pixels are non-refundable (except where prohibited by law) because all donations enter an automated system whereby pixels appear automatically once the donation is processed.
If you have a question that we have not answered, send us your query via this contact form and we will be happy to be of assistance!